FAQs
FAQ's
Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Waban PO Box 88
Newton, MA 02468 USA
Phone: 617-965-5544
Toll-free: 888-BRL-5544
Fax: 617-965-6220
There is no minimum order. Orders may be placed by phone, fax, mail, e-mail or online via our shopping cart.
Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Waban PO Box 88
Newton, MA 02468
Phone: 617-965-5544 or 888-BRL-5544
Fax: 617-965-6220
Highest quality at an economical price. For current prices phone 888-BRL-5544 or 617-965-5544.
See items for quantity discounts. Standing order discounts available upon request.
Accepted up to 30 days from the invoice date. There is a 10% restocking charge.
NET 30 (approved customers only). MasterCard, VISA, Discover and American Express accepted.
Domestic Policy:
– Orders typically ship within 2-3 days from receipt. Shipping & Handling charges are prepaid and added to invoice.
– Collect shipments (shipping on Buyer’s UPS or FedEx account number) will be charged a Handling Fee of approx. $11.00.
International Policy:
– Orders require payment in advance. A Pro forma invoice will be emailed upon your request, or you may place your order online and select the credit card option at checkout.
– Credit Card payment is required for all orders under $1,000.00 USD. Wire Transfer or Credit Card is required for all orders over $1,000.00 USD
– Buyer’s UPS or FedEx account number is required. All Shipping costs, Import charges, Duties and Taxes are the Buyer’s responsibility. If placing an order online please enter your FedEx or UPS account number in the ‘Order notes’ field during checkout.
– A $35.00 Documentation Fee and $30.00 Handling Fee will be added to all Invoices.
– No refund or re-shipment will be made if packages are refused.
No cash refunds. Credit memos can be used against current or future balances for up to 6 months from date of issue.
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-1pm
(Eastern Time Zone)
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