FAQ's

Company Information

Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Waban PO Box 88
Newton, MA 02468 USA

Phone: 617-965-5544
Toll-free: 888-BRL-5544
Fax: 617-965-6220

info@brainresearchlab.com
brl@brainresearchlab.com

How do I order?

There is no minimum order. Orders may be placed by phone, fax, mail, e-mail or online via our shopping cart.

Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Waban PO Box 88
Newton, MA 02468

Phone: 617-965-5544 or 888-BRL-5544
Fax: 617-965-6220

info@brainresearchlab.com
brl@brainresearchlab.com

What is your pricing?

Highest quality at an economical price. For current prices phone 888-BRL-5544 or 617-965-5544.

Do you offer discounts?

See items for quantity discounts. Standing order discounts available upon request.

What is your return policy?

Accepted up to 30 days from the invoice date. There is a 10% restocking charge.

What are the terms?

NET 30 (approved customers only). MasterCard, VISA, Discover and American Express accepted.

What are your shipping policies?

Orders typically ship within 2-3 business days from receipt. Shipping and handling charges are prepaid and will be added to invoice. FOB Newton, MA. $5.00 Handling Fee will be charged for collect shipments.

International orders require payment in advance. A $35.00 Documentation fee will be applied to the pro forma invoice.

How do I use a credit memo?

No cash refunds. Credit memos can be used against current or future balances for up to 6 months from date of issue.

What are your hours?

Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-1pm
(Eastern Time Zone)

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