FAQs
FAQ's
Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Phone: 617-965-5544
Toll-free: 888-BRL-5544
Fax: 617-965-6220
There is no minimum order. Orders may be placed by phone, fax, e-mail or online via our shopping cart.
Brain Research Laboratories
Division of Cambridge Intelligent Systems, Inc.
Phone: 617-965-5544 or 888-BRL-5544
Fax: 617-965-6220
Highest quality at an economical price. For current prices phone 888-BRL-5544 or 617-965-5544.
See items for quantity discounts. Standing order discounts available upon request.
Accepted up to 30 days from the invoice date. There is a 10% restocking charge.
NET 30 (approved customers only). MasterCard, VISA, Discover and American Express accepted.
Domestic Policy: US and Canada
– Orders typically ship within 2-3 days from receipt. Shipping & Handling charges are prepaid and added to invoice.
– Collect shipments (shipping on Buyer’s UPS or FedEx account number) will be charged a Handling Fee of approx. $11.00.
International Policy:
– How to Order: Email all order requests directly to info@brainresearchlab.com. Orders cannot be placed through our online store.
– Payment Terms: Advance payment is required for all orders. Orders under $1,000.00 USD: Credit Card required. Orders over $1,000.00 USD: Wire Transfer or Credit Card required.
– Shipping & Fees: A $35.00 Documentation Fee and a $30.00 Handling Fee will be added to all invoices. You must provide a UPS or FedEx account number. All shipping costs, import charges, duties, and taxes are the buyer’s responsibility.
– Returns: No refunds or re-shipments will be issued if packages are refused.
No cash refunds. Credit memos can be used against current or future balances for up to 6 months from date of issue.
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-1pm
(Eastern Time Zone)
